Not Satisfied with Your Purchase?
We want you to be happy with your Hyperice purchase. If you’re not 100% satisfied, you can return your product for a refund within 30 calendar days of receiving your order.
Important:
- This return policy applies only to products purchased directly from /.
- We cannot accept returns for Hyperice products purchased from other retailers. Please refer to their return policy.
- We do not cover return shipping costs.
How to Return Your Product:
- Contact HyperCare®: If you can’t find your order number, reach out to our HyperCare® team before sending your product back. They’ll be happy to help you locate it.
- Pack it Up: Carefully repack your product in the original vendor packaging with all tags attached. Ensure it’s in the same condition you received it.
- Ship it Back: Unfortunately, we cannot be held responsible for lost or damaged items during return shipping.
What We Can’t Accept:
- Products showing signs of wear or damage.
- Individual items from promotional kits or bundles (you must return the entire kit/bundle).
- Returns received outside the 30-day window.
Refunds:
- Once we receive and inspect your returned product, a refund will be initiated within 7-10 business days (Monday-Friday, 9 am – 5 pm, excluding holidays).
- You’ll receive a confirmation email with details to the email address associated with your order.
Additional Notes:
- A business day refers to the typical hours when regular business operations occur (Monday-Friday, 9 am – 5 pm, excluding holidays).
We strive to provide a seamless return experience. If you have any questions, please don’t hesitate to contact HyperCare®.